DELEGATE ANALYSIS

Staffing Issues

Unsurprisingly staffing issues are top of most delegates’ lists. Recruitment and retention, staff morale and pay are all top of their agendas. Behind the broad issue, Our community is telling us they are looking to attend HPN to learn how to implement new technologies that allow staff to have greater satisfaction within their roles and flexibility about how and where they work.

The c-suite is looking to reduce the agency staff they employ; this also appears under a second major theme – cost reduction.
Employee engagement platforms are top of their purchase list, and so too are technology-enabled learning and development tools. Data-driven HR management is also critical to them. Increasingly organizations are viewing staff as an investment and not a cost. They need technologies to support this investment.

Cost Control

Costs are rising, and revenues aren’t keeping pace. Cost inflation is far exceeding revenue inflation. Our delegates are looking hard at their current suppliers and considering alternatives. Suppliers must be in the room to maintain relationships and develop new ones.

Revenue leakage is also a critical issue. Delegates are actively looking for revenue cycle management solutions – including the potential to outsource.

Growth

A third of the delegates have told us they are planning new builds or major infrastructure projects, with one confirming a $500m budget.

70% of delegates have specifically said they want to grow their organization by increasing patient number, increasing clinical capacity s or taking over other healthcare systems.

Expansion is a very key focus for them. The investment areas include outpatients, surgical specialisms, mental health provision, primary care, cancer care, women’s and children’s services and therapy centers.

Patient Access & Remote Monitoring

Healthcare leaders are prioritizing patient engagement, patient experience and effective patient communication to improve patient outcomes, enhance satisfaction scores, increase adherence to treatment plans and effective resource utilization. Ultimately empowered patients are more likely to return and therefore support revenues.

AI

Healthcare leaders are at the early stages of understanding how to use AI to change their organizations. However, they have specifically said they want to use it to increase staff retention (and the need for additional staff) by taking away repetitive functions, managing revenues, and improving cash flows. The majority haven’t stated how they see it changing their businesses, but they are all keen to identify the possibilities.

Cyber Security / Data

Increasing digitization, a wealth of sensitive data, compliance challenges, insider threats, ransomware attacks and interconnected systems all contribute to a need to review data and cyber security across health systems.

EMR

Here delegates are looking to consolidate their options and move to one service provider, Epic was specifically mentioned as a company they are keen to talk to about EMR. However, delegates are keen to look at new providers too.